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Get into Customer Service

This course gives learners the opportunity to gain work experience in our training cafe and achieve supporting qualifications

Taking an Order
  • Work experience in Food Preparation and Food Service in our Cafe

  • Customer Service Level 1

  • Food Hygiene, COSHH and HACCP Certificates

  • First Aid Certificate

  • Advice and Guidance to help you improve your skills, qualifications, and any barriers you may have

  • Support to help you find work



You must be over 16 years, unemployed and actively looking for work


Individuals will be required to attend for 20 days:

The 4 weeks will then be followed by supported job search sessions to help you gain employment

Programme content

Day 1 – Induction and enrolment

Day 2 – CV Lesson and update of CV’s

Day 3 – Covering Letter lesson and update/production of a Cover letter

Day 4 – Application Form lesson

Day 5 – Food Hygiene Course

Day 6 – COSHH in a Food environment Course

Day 7-20 - Food Prep and Food Service work experience and NVQ


This will be followed by supported days of intensive job search, application sessions, DWP approved work experience opportunities to help you gain Traineeship, Kickstart progression or employment.

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